Master Spas, Inc.
2007 Spasearch Certified 
Applicant
The Ultimate Relaxation Machine. 
6927 Lincoln Parkway
Fort Wayne, IN 46804
(260) 436-9100 		www.masterspas.com

 

 Spasearch Certified

Congratulations!
Spasearch Magazine is pleased to recognize Master Spas as a hot tub manufacturer that consistently provided a superior buying experience for new hot tub owners based on an audited customer satisfaction survey.

Purchasing a hot tub or exercise pool from a Spasearch Certified company means the homeowner has selected one of the most reputable businesses in North America based on an independent consumer audit designed to ascertain a homeowner’s overall service satisfaction.

These companies represent the top 10% of hot tub manufacturers currently operating in North America .
 
 
 Satisfaction Scoring PASS FAIL
 Overall Brand Satisfaction Score
 Brand Specific Score
 Dealer/Salesperson Satisfaction Score

 

 Calculating Aggregate Score

The aggregate final score tabulated for certified status is based on the following criteria:

Section #1: Overall Brand Satisfaction (50% of total aggregate score)

  • Overall SATISFACTION with your hot tub

  • Would RECOMMEND brand to friend

Section #2: Brand Specific Questions (25% of total aggregate score)

  • Overall APPEARANCE of hot tub

  • Overall QUALITY of hot tub

  • Overall RELIABILITY of hot tub

  • Overall EASE OF USE of hot tub

  • Overall COMFORT of hot tub

  • Overall VALUE of hot tub

Section #3: Dealer/Salesperson Specific Questions (25% of total aggregate score)

  • PRODUCT KNOWLEDGE of salesperson/dealer? 

  • PROFESSIONALISM of salesperson/dealer?

  • INSTALLATION AND DELIVERY services provided by salesperson/dealer?

 

 Independent Audit
To maintain complete impartiality, our publisher, editors and writers do not invest or maintain any personal financial stake in any firm whose product or service is reviewed in Spasearch. Instead, Spasearch employs a third-party accounting firm to audit customer satisfaction surveys submitted by homeowners who purchase and install hot tubs in the United States.

 

 Certification

Resolution Research™ Certification
On behalf of Resolution Research™ we certify the validity and accuracy of homeowner responses submitted for the Master Spas customer audit conducted between October 1 and October 22, 2006.

Further, we acknowledge results were analyzed using established market research industry practices and standards. 

Richard Buck, auditor
Resolution Research

  

Spasearch™ Certification
On behalf of Spasearch™ Magazine, we certify the receipt of results from Resolution Research™ and agree to  publish results in our magazine, website, and related collateral materials.

Further, we acknowledge Master Spas exceeds the minimum standards required to achieve Spasearch Certified Status for portable hot tubs for the 2007 calendar year

David T. Wood, Editor-in-Chief
Spasearch Magazine

Spasearch.org, Spasearch Certified and Spasearch Certified logos are trademarks of Bigfish Publications.  
Reproduction or copying of images or material  is expressly prohibited without prior written authorization from Bigfish Publications.  
Copyright 2007 Spasearch.org. All rights reserved.